AI Customer Support Add-on
Turn your r3Converse widget into a 24/7 support bot for your existing customers.
Add-on pricing
$15/month
$120/year (33% off)
Compatible with any r3Converse plan, including the free trial.
The Support Module add-on lets you install the same widget inside your private customer area and answer support questions from your own knowledge base. When the bot can't solve the issue, customers can open a tracked support ticket with reference SPT-YYYYMM-####.
Everything included in the Support Module
Knowledge Base Answers
Upload your help docs or write articles. The bot answers common questions instantly, 24/7.
Tracked Support Tickets
When AI isn't enough, customers open a ticket with a unique reference like SPT-202609-0001.
Customer Identification
Call r3Converse.identify() so the bot knows the customer's name, email and history.
Sales vs Support Separation
Sales conversations and support conversations are stored separately. Your team sees only what matters.
Support Analytics
Track ticket volume, response times, and customer satisfaction from the support dashboard.
Same Widget, Two Modes
Use the same embed code. Set mode: 'support' in your customer area and mode: 'sales' on your public site.
How the Support Module Works
Activate the add-on
Subscribe to the Support Module add-on from your dashboard for $15/mo or $120/year.
Install in your customer area
Paste the widget snippet inside your private customer area and set mode: 'support' in the init call.
Identify your customers
Call r3Converse.identify({ externalId, name, email }) so the bot knows who it is helping.
Perfect for
SaaS products
Answer onboarding and billing questions inside your app. Escalate bugs to tickets with full context.
Agencies & studios
Let active clients ask about deliveries, revisions, and project status without flooding your inbox.
E-commerce & services
Support logged-in customers with order questions, returns, and booking changes.
Frequently Asked Questions
Does the Support Module replace my existing help desk?
It can work alongside it or replace simple help-desk workflows. Tickets are created and tracked inside r3Converse, and you reply to customers by email.
Can I use it on the public website too?
The Support Module is designed for your private customer area, where users are logged in. For public visitors, use the default sales chatbot mode.
Is it included in any plan?
No, it's a separate add-on available on top of any plan for $15/month or $120/year.
Add AI Support to Your Business
Start your 7-day free trial, then activate the Support Module add-on from your dashboard.
Start 7-Day Free Trial